Terms of service

Last Updated: Terms & Conditions

25 MARCH, 2026

Welcome to GENTLE jOURNEY. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. General

By using our website, you confirm that:

  • You are at least 16 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

We reserve the right to update these Terms at any time without prior notice.

2. Products

We specialize in premium gym and fitness products designed for women, including but not limited to:

  • Fitness accessories
  • Gym bags
  • Resistance bands

While we strive to display product colours and images accurately, actual colours may vary depending on your screen settings.

3. Pricing

  • All prices are displayed in South African Rand (ZAR) unless otherwise stated.
  • Prices may change without notice.
  • We reserve the right to correct pricing errors.
  • Promotional prices are valid only during the advertised period.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

We reserve the right to:

  • Decline any order.
  • Cancel fraudulent or suspicious orders.
  • Limit quantities purchased.

If payment has already been made for a cancelled order, a full refund will be issued.

5. Payment

We accept secure payments through approved payment providers.

Your order will only be processed after payment has been successfully received.

6. Delivery Policy

Processing Time

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

  • Domestic Shipping: 8–11 business days

Delivery times are estimates and may be affected by:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High order volumes

Delivery Charges

Delivery costs are calculated during checkout.

Free shipping promotions may apply to qualifying orders.

Incorrect Address

Customers are responsible for providing the correct delivery address.

We are not responsible for delays or failed deliveries caused by incorrect address information.

7. Refund & Returns Policy

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return under the following conditions:

Eligible Returns

Returns are accepted within 7 days of receiving your order if:

  • The item is unused.
  • The item is unworn.
  • Original tags remain attached.
  • Original packaging is included.
  • Proof of purchase is provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Products damaged through misuse

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Where appropriate, we will:

  • Replace the item.
  • Provide a full refund.

Photographs of the damaged item may be requested.

8. Refund Policy

Once your returned item has been received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method.

9. Cancellation Policy

Orders may be cancelled free of charge before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Customers wishing to cancel after dispatch must follow the Returns Policy.

10. Exchanges

We gladly exchange eligible items for:

  • Different sizes
  • Different colours (subject to stock availability)

Exchange requests must be made within 7 days of receiving your order.

Customers may be responsible for return shipping costs unless the item was incorrect or defective.

11. Promotions & Discount Codes

Discount codes:

  • Cannot be exchanged for cash.
  • Cannot be combined unless stated otherwise.
  • May expire without notice.

We reserve the right to cancel promotions at any time.

12. Product Availability

All products are subject to stock availability.

If an item becomes unavailable after purchase, we will notify you and offer:

  • A replacement product
  • Store credit
  • A full refund

13. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Branding

is the property of Gentle Journey and may not be copied, reproduced, or used without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Gentle Journey shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Delays caused by third-party couriers
  • Events beyond our reasonable control

Our total liability shall never exceed the value of the purchased product.

15. Privacy

We respect your privacy.

Personal information collected during checkout is used only to:

  • Process your order
  • Provide customer support
  • Improve our services
  • Send updates where you have opted in

We do not sell your personal information to third parties.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: [bokanapo5@gmail.com]

We aim to respond to all enquiries within 1–2 business days.